These Terms and Conditions constitute an agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Nova Bin Busters (“Nova Bin Busters”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.
These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Nova Bin Busters (collectively, the “Agreement”), constitutes the entire agreement between Nova Bin Busters and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.
These Terms and Conditions constitute an agreement concerning your access to and use of http://www.novabinbusters.ca site as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
Nova Bin Busters provides a mobile waste bin cleaning service for residential and Commercial bins.
Frequency:
Bi Weekly – Service every 2 weeks.
On Demand- One time service on agreed date
Cleaning Day is usually the day AFTER bins are emptied by the trash or recycle hauler. This is to ensure empty bins when we arrive. Variation of cleaning day depends on the areas we are servicing on specific days.
We run a route that is dynamic each day. It is impossible to set a time window for cleaning as the route changes and is updated after each stop. The route and order depends on our work load, traffic, water stops, dump stops, customer additions or deletions, amongst many other factors that make up our day. Please leave bins so they are accessible and empty the entire day. We work from sunrise to sunset.
In order for Nova Bin Busters to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed, or cancelled and fees may apply.
If any of the above conditions are not met, Nova Bin Busters will not perform the service(s) and the customer is still responsible for payment. If Nova Bin Busters was not able to perform the service, a picture may be sent to the customer via email and/or text with an explanation.
Additionally, the customer understands that Nova Bin Busters will make every effort to get all debris out of the bins, but certain substances require several treatments to be completely removed. Certain substances are permanent, and some stains can not be removed. Examples include scuff marks on the exterior of the bin (from trash hauler equipment) and material build up inside of the bin.
The customer understands that flys and maggots are common in bins. We attempt to remove all existing maggots, flies, and their larvae, but do not guarantee the elimination of an infestation. Customer understands that maggots may return in bins that have been cleaned. It only takes one fly to lay eggs; and one day for these eggs to become maggots.
Customer will allow Nova Bin Busters to utilize driveway for cleaning process when necessary for safety reasons. (Busy Road or unsafe area to work on street) Nova Bin Busters will refuse to work on certain roads that present a danger to employees or assets. The customer’s driveway may be utilized in certain circumstances, and the customer releases Nova Bin Busters from any and all damages.
Customer assumes all responsibility for condition of the bin when not actively being cleaned by Nova Bin Busters or it’s associates. Customer understands that some overspray may occur during cleaning process and releases Nova Bin Busters from any responsibility of damages to property.
It is customer’s responsibility to make their empty bins available to be cleaned. If we do not receive any notice from the client in advance (via email or phone call) and we show up to the client’s house to find bins that are not available to be cleaned, the client will be subject to a the regular charge to cover our time and fuel to make the trip. This would include no bins outside, or bins full of trash/recyclables. This would not include an error by the trash/recycle hauler. If they fail to pick up on your scheduled day, then no fee applies to the client to reschedule.
Nova Bin Busters will schedule the customer’s service on a pre-planned route. Nova Bin Busters will attempt to service all bins on its pre-planned route. Customer will be charged as per their subscription by credit on file, or by charging the client’s stored credit card. A receipt will be sent by email to the customer.
If Nova Bin Busters is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service visit may be cancelled until the following scheduled service date.
Winter Weather Policy: Nova Bin Busters first priority is the safety of our customers and their property, our employees, and our equipment. At times that will include cancelling appointments due to inclement weather conditions. Nova Bin Busters will attempt to reschedule, but sometimes that may not be possible, and a cancellation of that service visit may occur. In the event of a cancellation, a subscription client may have to wait until the next scheduled cleaning visit for service. At times Nova Bin Busters may not be able to clean the exterior of the bins due to excess water overspray. The inside will still be cleaned, sanitized and deodorized, and the majority of the wastewater will be collected on the truck. Nova Bin Busters will not be held responsible for frozen water left behind from the cleaning process and the client hereby releases Nova Bin Busters from any liability.
The customer agrees to pay all charges for the service(s) and any applicable taxes. Nova Bin Busters reserves the right to adjust pricing at any time. Changes in pricing may be communicated to the customer via updates to the website and/or email. It is the customer’s right to choose to continue or discontinue the service at any time. For subscription plans, 30 days notice is required via email the service will continue on a recurring basis until cancelled by the customer.
Service Based Payment (1 off clean):
Pre-Payment (Yearly subscription)
Pre-Payment (Monthly subscription 8 month)
Nova Bin Busters will utilize industry leaders in payment processing to safely and securely store customer’s credit card information. Customer’s card will be run automatically after service, and a receipt will be sent via email.
Nova Bin Busters reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions to www.novabinbusters.ca
Nova Bin Busters reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program. Customer may adjust service frequency at any time and will accept the price difference to do so.
Nova Bin Busters reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Nova Bin Busters. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Nova Bin Busters.
The customer may cancel a subscription service at any time. If subscription cancellation occurs before four cleaning visits, the customer will be charged the minimum service fee which is the equivalent of the One Time Cleaning Rate for the number of bins cleaned. Cancellation must occur 14 days in advance of next scheduled service date. Cancellation notice is required via telephone or email. Pre-payment refunds are issued for cancellation of service for yearly subscribers only and pro rated.
We do not sell, trade, or rent customer’s personal identification information to others. Nova Bin Busters utilizes industry leading PCI compliant credit card information storage through their payment processor.
The customer understands that Nova Bin Busters high pressure hot water is a great defense against germs and the environments they thrive in, but that Nova Bin Busters can not guarantee the complete elimination of all contagions within, around and on bins. Nova Bin Busters will make all reasonable efforts to sanitize and disinfect to the best of their ability but makes no claims to prevent disease and/or the spread of contagions.
The customer understands that flys and maggots are common in trash bins. We attempt to remove all existing maggots, flies, and their larvae, but do not guarantee the elimination of an infestation.
If you have any questions about our service or these Terms of Service, please contact us at novabinbusters@gmail.com
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